PRIVACY POLICY

Last Revised: May 6, 2025

A Team Pool and Spa, LLC, (the “Company,” “we”, “our”, or “us”) respects your concerns about the security of your personal data and your privacy.

This Privacy Policy (“Policy”) provides you with important information about how and why the Company, which is based in North America, collects, processes, and shares personal information about your rights and how to contact us if you have a question, concern, or complaint. 

1. HOW THIS POLICY APPLIES

This Policy applies to personal information we collect through the sales and marketing of our products and services, our website, our social media pages which reference this Policy, online portals, and mobile applications. This Policy also applies to personal information we collect through interactions with you, through offline sources (such as sales and marketing efforts), and from third parties. 

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1. WHEN THIS PRIVACY POLICY DOES NOT APPLY

This Policy does not apply to any Company product or service which provides a separate privacy policy (except to the extent that a separate policy incorporates this Policy). This Policy also does not apply to any third-party cookies, products, services, or communications (including websites, platform features, app stores, and applications). We are not responsible for third-party privacy practices.

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1. PERSONAL INFORMATION WE COLLECT AND PROCESS

We may collect and process the following types of personal information:

Information you provide to us. The personal information we collect directly from you depends on how you interact with us and our products and services, and may include:

Contact information for you and others in your business (such as your name, address, email address, title, and phone numbers);

• Your gender, date of birth, job title and/or position, marital status, spouse, dependent, and other family information; 

• Information in emails, messages, and other communications;

• Social Security Numbers, driver’s license numbers, and other governmental identifiers;

• Information you submit through online forms, chat, or portals we provide;

• Information you provide when registering an account, product, or subscription with us;

• Financial, insurance, billing, and payment information, including name, shipping information, payment method information, payment, and billing history;

• User-generated content, comments, posts, reviews, profile information, images, videos, and other recordings, survey responses, and information you provide about third parties; and

• Information you provide to us when participating in sweepstakes, contests, or other promotions conducted by us or others.

Information we collect when providing products and services. This information may include product information, information concerning warranty and product registrations, warranty claims, repair services, technical assistance, and parts orders.

Information relating to your use of our products and services. Some of our products and services may collect information about you and how you and your device interact with the product or service. This information may include information about your device, third parties with whom you interact through the products and services, product and service usage information, search queries initiated through or within our products and services, and preferences.

Information you authorize us to collect. This includes personal information we may obtain from social media platforms you use with our products and services (including sharing to or from social media platforms and using social media accounts to log into our products and services). 

Public information. We may also collect personal information from public sources (such as newspapers, social media, public records, and databases) and third parties.

 

1. AUTOMATIC DATA COLLECTION, ANALYTICS, AND THIRD-PARTY TRACKING TECHNOLOGIES

We do not collect personal information automatically.

We do not control third-party tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.


5. USING YOUR INFORMATION
We use the information we collect for the following purposes:

• To provide, administer, protect, and enhance our products and services, to enhance user experiences, and to develop new products and services.

• To process, fulfill, and facilitate transactions in connection with our products and services. 

• To register your account(s) and purchased products, subscriptions, and services, respond to your inquiries, help you solve problems, provide customer support, and facilitate and administer requests for repair or service.

• To communicate about, promote, and administer our products, services, events, programs, and promotions (including sending marketing communications, promotional materials, notices, alerts, newsletters, and conducting sweepstakes and contests).

• To conduct marketing and sales activities (including lead generation, providing information about potential customers to dealers, pursuit of marketing prospects, market research, managing and evaluating the effectiveness of advertising and marketing efforts, and managing our brands).

• To provide you with information and ads about third-party offers, merchants, attractions, locations, and products and services which may be nearby or which otherwise may be of interest to you.

• To maintain and promote the safety and security of our products and services, our IT network, and our employees. 

• To verify your identity and to protect against unauthorized transactions, fraud, and other unlawful activity, claims, and other liabilities, and to manage risk exposure and quality.

• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us (including for billing and collection and product warranties); to conduct investigations; to comply with and enforce applicable legal obligations, relevant industry standards, other contractual obligations, and our terms, policies and procedures.

• To fulfill any other purpose for which you provide it or for which you give consent.

Note: Where required by applicable law, we will obtain your consent for the processing of your personal information for direct marketing purposes. See also “Your Choices Concerning Your Information” below.

 

1. SHARING PERSONAL INFORMATION

We do not disclose or sell personal information except as described in this Policy or at the time of collection. We may disclose or share your personal information:

• To fulfill the purpose for which you provided the information.

• Among the Company and its personnel for the purposes set out in this Policy.

• With certain third parties who are contractually bound to keep personal information confidential, to maintain adequate safeguards, and to use personal information only for the purposes for which we disclose the information, namely:

  • affiliates, contractors, service providers, and other third parties we use to support our business (including for payment processing, order fulfillment, customer support, professional and administrative services, and data analytics);

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request; to establish, exercise, or defend our legal rights; in connection with an investigation of fraud or other unlawful activity; and/or if, in our belief, we must disclose the information for our protection or that of others, including to prevent physical harm, property damage, financial loss or otherwise.

• To one or more financial institutions, in order to fulfill and carry out the sale, purchase, or provision of goods and services, you may request with respect to certain products, services, or promotions.

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